Veterinary Client Service Representative

Overview<br />Mission Pet Health is a veterinarian‑led organization that values clinical autonomy, collaboration, and medical excellence. Our team focuses on delivering high‑quality, small‑animal care and urgent services while fostering a supportive, growth‑oriented culture. If you are passionate about providing excellent customer service and love animals, we offer an immediate, impactful role where you can step into meaningful work right away.<br /><br />Your Impact as a Receptionist<br /><br />Be the Director of First Impressions:<br /><br />You’ll manage a multi‑line phone system, greet clients positively, and ensure every interaction reflects our compassionate care.<br /><br />Ensure Seamless Care Coordination:<br /><br />You’ll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.<br /><br />Advocate for Pet Health:<br /><br />You’ll be a key partner in pet wellness, educating clients on preventative care and available services to ensure every pet receives the best care possible.<br /><br />Embody Compassion and Empathy:<br /><br />You’ll provide a calming presence for clients, demonstrate empathy and respect in every situation, and treat each pet as your own.<br /><br />What You’ll Bring to the Team<br /><br />A passion for providing excellent customer service and a genuine love for animals.<br /><br />Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.<br /><br />Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.<br /><br />A collaborative, team‑first mindset and the ability to work both independently and with direction.<br /><br />Experience with veterinary software is preferred. Flexibility to work weekends and holidays is required.<br /><br />How You’re Supported<br />As part of the Mission Pet Health family, you gain stability from a local practice backed by a large network’s resources and benefits. We focus on investing in you so you can focus on what you love. Eligibility for specific benefits varies based on your role and hours worked.<br /><br />Competitive Compensation<br />A competitive hourly rate or salary based on your experience and role.<br /><br />We offer comprehensive medical, dental, and vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.<br /><br />Plan for your future with our 401(k) retirement options and additional financial protection benefits such as life insurance and disability coverage.<br /><br />Commitment to Growth<br />We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.<br /><br />The Power of a Network<br />Join a nationwide community of over 20,000 veterinary professionals who collaborate, grow, and share best practices.<br /><br />Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.<br /><br />About Mission Pet Health<br />Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on medicine, patients, and team culture. Learn more at missionpethealth.com.<br /><br />Driving the award‑winning culture are the WAG values –<br /><br />Work Together, Amaze, and Grow . Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.<br /><br />Reasonable Accommodations:<br /><br />Applicants with disabilities may be entitled to reasonable accommodation. Please contact [email protected] with your request and contact information.<br /><br />EEO Statement:<br /><br />Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.<br /><br />Location:<br /><br />Metropolitan Veterinary Center (Chicago), Society Hill Veterinary Hospital, Austin Veterinary Animal Hospital, Richmond Valley Veterinary Practice, The Integrative Veterinary Clinic.<br /><br />#J-18808-Ljbffr