Customer Service Representative

Get AI-powered advice on this job and more exclusive features.<br />This range is provided by Confidential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.<br />Base pay range<br /><br />$35.00/hr - $35.00/hr<br />We are seeking a detail-oriented and customer-focused<br /><br />Transportation Call Center Administrator<br /><br />to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City.<br />Key Responsibilities:<br />Maintain and update student transportation databases, including bus routes, schedules, and eligibility records.<br />Review and close out incident reports using the<br /><br />ServiceNow (SNOW)<br /><br />system.<br />Monitor bus locations via GPS to ensure routing efficiency and timely service.<br />Collaborate with school staff, parents, and vendors to resolve transportation issues.<br />Assist in planning and coordinating school field trips.<br />Process and manage<br /><br />MetroCard/OMNY<br /><br />distribution and related records.<br />Coordinate rideshare services for students as needed.<br />Support reimbursement and procurement-related tasks.<br />Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting.<br />Provide support in employee workforce management.<br />Perform data entry and other administrative tasks as assigned.We are seeking a detail-oriented and customer-focused<br /><br />Transportation Call Center Administrator<br /><br />to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City.<br />Key Responsibilities:<br />Maintain and update student transportation databases, including bus routes, schedules, and eligibility records.<br />Review and close out incident reports using the<br /><br />ServiceNow (SNOW)<br /><br />system.<br />Monitor bus locations via GPS to ensure routing efficiency and timely service.<br />Collaborate with school staff, parents, and vendors to resolve transportation issues.<br />Assist in planning and coordinating school field trips.<br />Process and manage<br /><br />MetroCard/OMNY<br /><br />distribution and related records.<br />Coordinate rideshare services for students as needed.<br />Support reimbursement and procurement-related tasks.<br />Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting.<br />Provide support in employee workforce management.<br />Perform data entry and other administrative tasks as assigned.<br />Qualifications:<br />Proficiency in<br /><br />Microsoft Office Suite<br /><br />(Word, Excel, Outlook).<br />Strong computer and data management skills.<br />Excellent customer service abilities.<br />High attention to detail with the ability to multitask.<br />Clear verbal and written communication skills.<br />Experience handling<br /><br />confidential information .<br />Team-oriented with strong collaboration skills.<br />Qualifications:<br />Proficiency in<br /><br />Microsoft Office Suite<br /><br />(Word, Excel, Outlook).<br />Strong computer and data management skills.<br />Excellent customer service abilities.<br />High attention to detail with the ability to multitask.<br />Clear verbal and written communication skills.<br />Experience handling<br /><br />confidential information .<br />Team-oriented with strong collaboration skills.<br />Seniority level<br /><br />Seniority level Mid-Senior level<br />Employment type<br /><br />Employment type Full-time<br />Job function<br /><br />Job function Administrative<br />Industries Education Administration Programs<br />Referrals increase your chances of interviewing at Confidential by 2x<br />Get notified about new Customer Service Representative jobs in<br /><br />New York City Metropolitan Area .<br />Manhattan, NY $40,000.00-$42,000.00 3 weeks ago<br />New York, NY $65,000.00-$75,000.00 2 weeks ago<br />New York City Metropolitan Area $42,000.00-$56,000.00 3 weeks ago<br />Lobby Attendant Position - Luxury Condominium<br /><br />New York, NY $90,000.00-$105,000.00 2 weeks ago<br />Manager, Customer Service Training &amp; Quality<br /><br />Client Care Representative - The Landmark, NYC<br /><br />New York, NY $55,000.00-$60,000.00 18 hours ago<br />New York, NY $50,000.00-$60,000.00 2 weeks ago<br />Jamaica, NY $50,000.00-$70,000.00 1 month ago<br />Customer Experience Analyst Lead (Customer Support)<br /><br />New York, NY $110,000.00-$158,000.00 2 weeks ago<br />New York, NY $60,000.00-$90,000.00 1 month ago<br />Brooklyn, NY $57,000.00-$58,000.00 2 days ago<br />New York City Metropolitan Area $22.00-$25.00 3 weeks ago<br />New York, NY $70,000.00-$100,000.00 1 week ago<br />Customer Relations Representative - State Farm Agent Team Member<br /><br />New York, NY $60,000.00-$70,000.00 6 months ago<br />Customer Service Representative - State Farm Agent Team Member<br /><br />New York, NY $60,000.00-$85,000.00 2 days ago<br />New York City Metropolitan Area $115,000.00-$125,000.00 3 weeks ago<br />New York, NY $50,000.00-$60,000.00 20 hours ago<br />We’re unlocking community knowledge in a new way. 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