Customer Service Representative

A leading manufacturer is looking to add an experienced Customer Service Representative to its growing team in New Jersey.<br /><br />This is an excellent opportunity to join an established international business that supplies innovative solutions to many of the world's leading consumer and industrial brands. The company has built a reputation for quality, service and long-term customer partnerships, making this an ideal environment for someone who enjoys building relationships while working in a fast-paced manufacturing setting.<br /><br />The Role<br />As a Customer Service Representative, you will act as the primary point of contact for customers, ensuring orders are processed accurately and delivered on time. You'll work closely with sales, production, planning and logistics to provide exceptional customer support throughout the entire order lifecycle.<br /><br />This role would suit someone who enjoys solving problems, building strong customer relationships and thrives in a manufacturing environment where no two days are the same.<br /><br />Key Responsibilities<br /><br />Process and manage customer orders from receipt through to delivery.<br /><br />Maintain Supplier Managed Inventory (SMI) and consignment inventory programmes.<br /><br />Track customer orders and communicate delivery updates.<br /><br />Verify pricing and ensure order accuracy.<br /><br />Respond promptly to customer enquiries via phone and email.<br /><br />Resolve customer issues and coordinate solutions with internal departments.<br /><br />Process Return Material Authorisations (RMAs).<br /><br />Work closely with production, planning and logistics to meet customer expectations.<br /><br />Maintain accurate customer records within the ERP system.<br /><br />Support continuous improvement initiatives across the customer service function.<br /><br />Ensure compliance with company quality, safety and environmental standards.<br /><br />What We're Looking For<br /><br />Previous experience in a Customer Service, Sales Support or Order Management role.<br /><br />Manufacturing experience is highly desirable.<br /><br />Experience within packaging, plastics or another industrial manufacturing environment would be advantageous.<br /><br />Experience using ERP systems (SAP preferred) and EDI.<br /><br />Strong Microsoft Office skills.<br /><br />Excellent communication and relationship-building skills.<br /><br />Highly organised with strong attention to detail.<br /><br />Ability to prioritise multiple tasks in a fast-paced environment.<br /><br />A proactive approach to problem solving and customer satisfaction.<br /><br />Why Join?<br /><br />Join a respected international manufacturer with an excellent reputation.<br /><br />Stable, long-term career opportunity.<br /><br />Collaborative and supportive team environment.<br /><br />Opportunity to work with well-known consumer brands.<br /><br />Competitive salary and benefits package.<br /><br />Be part of a business that values quality, innovation and exceptional customer service.<br /><br />Click<br /><br />Apply Now , and one of our dedicated recruiters will be in touch to discuss the role in more detail.<br /><br />We Help Recruit and our client are equal opportunities employers. We welcome applications from all backgrounds and are happy to discuss any reasonable adjustments required throughout the recruitment process. Apply Now - or - Apply with Indeed<br /><br />#J-18808-Ljbffr