Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.<br /><br />Employer Industry: Healthcare Services<br /><br />Why Consider This Job Opportunity<br /><br />Salary up to $31.30 per hour<br /><br />Eligible for a $2,000 sign-on bonus after 9 months of continuous service<br /><br />Comprehensive benefits package including medical, dental, and vision coverage<br /><br />Opportunity for career advancement and growth within a supportive and inclusive culture<br /><br />Engaging training programs ranging from 4 to 18 weeks to ensure success in your role<br /><br />Chance to make a positive impact on customer satisfaction and well-being<br /><br />What To Expect (Job Responsibilities)<br /><br />Actively listen to customers and advocate for their needs while providing guidance and support<br /><br />Resolve customer inquiries efficiently and document all interactions<br /><br />Educate customers about available resources and assist them in navigating their options<br /><br />Collaborate with team members and other departments to address service issues<br /><br />Maintain confidential records of patient information and follow company policies and procedures<br /><br />What Is Required (Qualifications)<br /><br />Minimum of 6 months of customer service experience<br /><br />Basic computer skills<br /><br />Must reside in Washington, Oregon, Nevada, or Idaho to work in Pacific Standard Time<br /><br />High School Diploma, GED, or equivalent experience<br /><br />High-speed internet access with adherence to workplace model and potential telework agreements<br /><br />How To Stand Out (Preferred Qualifications)<br /><br />1+ years of customer service experience in a contact center environment<br /><br />1+ years of claims, provider, dental, medical, or other related healthcare experience<br /><br />Microsoft Office experience<br /><br />#J-18808-Ljbffr