Customer Care Representative

Please Note: No Third-Party or C2C Firms<br /><br />Must be able to work in the United States without sponsorship<br /><br />We are searching for a Customer Care Rep on behalf of our client. This is a 1-year contract assignment (W-2). This business unit is seeking a detail-oriented and customer-focused Customer Care Representative to support the utility bill management operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a high level of service. You will play a key role in ensuring accurate account management and a seamless customer experience.<br /><br />Location: 3527 N Buffalo St. Orchard Park, NY 14127 OR 5672 Main St. Williamsville, NY 14221<br /><br />1-year contract assignment (W-2)<br /><br />Key Responsibilities<br /><br />Serve as a primary point of contact for customers, utility providers, vendors, and third-party suppliers through both written and verbal communication<br /><br />Address and resolve customer inquiries and concerns efficiently, ensuring timely follow-up and complete resolution<br /><br />Manage day-to-day activities related to utility billing, including account setup, maintenance, and closure<br /><br />Provide support on billing inquiries, disconnection notices, and utility/vendor contract matters<br /><br />Maintain accurate and up-to-date customer records within CRM and billing systems<br /><br />Monitor account activity and identify discrepancies or issues requiring attention<br /><br />Analyze recurring customer concerns and recommend process improvements to enhance service delivery<br /><br />Assist with special projects and contribute to ongoing operational and process improvement initiatives<br /><br />Qualifications<br /><br />Associate degree or equivalent experience (minimum of 4 years in a customer-facing role)<br /><br />Experience in energy or utilities is preferred but not required<br /><br />Proficiency in Microsoft Office, particularly Excel and Word<br /><br />Strong attention to detail and organizational skills<br /><br />Ability to manage multiple priorities in a fast-paced environment<br /><br />Excellent written and verbal communication skills<br /><br />Ability to work both independently and collaboratively within a team<br /><br />We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $20.00/hr. to $24.00/hr.<br /><br />Equal Opportunity Employer including Veterans and Individuals with Disabilities<br /><br />#J-18808-Ljbffr