Customer Service Representative - Deliver Service That Matters.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.<br />Customer Service Representative - Deliver Service That Matters.<br /><br />Full Time Fresno, CA, US<br />3 days ago Requisition ID: 1580<br />Salary Range: $19.00 To $21.00 Hourly<br />About the Role<br /><br />At Mid Valley Disposal, our Customer Service Representatives are more than just a point of contact—they’re the face and voice of our company. If you thrive in a fast‑paced environment, enjoy helping people, and take pride in delivering exceptional service, this is the opportunity for you.<br />As a CSR, you’ll handle a high volume of calls and inquiries while providing accurate information, resolving concerns, and ensuring every customer interaction is professional, positive, and efficient.<br />What You’ll Do<br /><br />Deliver friendly, professional, and respectful service to customers and team members<br />Answer incoming calls, emails, and customer inquiries with accuracy and efficiency<br />Assist with account questions, billing inquiries, and service requests<br />Maintain and update customer records in company systems<br />Troubleshoot and resolve basic issues; *escalate* complex concerns as needed<br />Collaborate with internal teams to ensure customer satisfaction<br />Follow company policies, procedures, and service standards<br />Contribute to a positive, team-oriented work environment<br />What We’re Looking For<br /><br />High School Diploma or GED required (Associate’s or Bachelor’s preferred)<br />1+ year of customer service experience in a high-volume environment<br />Strong communication, problem-solving, and multitasking skills<br />Excellent attention to detail and data entry accuracy<br />Ability to stay organized and perform under pressure<br />Bilingual (Spanish/English) preferred, but not required.<br />Experience in waste management, utilities, or logistics is a plus<br />Why Join Us?<br /><br />Competitive pay and stable, full-time employment<br />Opportunities for career growth and development<br />Supportive team environment that values collaboration<br />Be part of a company committed to serving the community and environment<br />This role involves primarily seated work with frequent use of phones and computers in a dynamic environment. Candidates should be comfortable with a fast-paced setting and consistent communication throughout the day.<br /><br />#J-18808-Ljbffr