Customer Service Representative

Job title<br /><br />Work from Home: Customer Service Representative (Healthcare)<br /><br />About Sagility<br /><br />Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.<br />Job title:<br />Work from Home: Customer Service Representative (Healthcare)<br /><br />Job Description:<br />Elevate Your Career with Sagility<br />Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.<br />Become Part of a Team That S.O.A.R,s!<br />S<br /><br />Spark Curiosity<br />O<br /><br />One Team, One Direction<br />A<br /><br />Action for Results<br />R<br /><br />Right by Right Purpose<br />We are passionate about shaping careers and are hiring<br /><br />Remote Customer Service Representatives<br /><br />for our call center team. Be the compassionate<br />human connection that makes our service exceptional.<br />Benefits You Will Enjoy:<br />Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).<br />Performance-based incentives.<br />Paid training in a cutting-edge virtual training environment.<br />Comprehensive health coverage (available after 90 days).<br />Employee wellness and engagement programs.<br />Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.<br />Your Role:<br />Handle incoming calls promptly and professionally.<br />Research and provide effective resolutions to customer inquiries.<br />Accurately document call details.<br />Communicate empathetically and diplomatically with clear, professional articulation.<br />Meet team goals for quality and customer satisfaction daily.<br />What You Bring to the Table:<br />Commitment to excellence and a positive attitude.<br />Strong communication and interpersonal skills.<br />Comfort in a fast-paced, team-oriented environment.<br />Proficiency in navigating computer applications.<br />Desire to exceed customer expectations and grow professionally.<br />Previous healthcare experience is a plus.<br />At least 1 year of experience in a call center environment is required.<br />Job Requirements:<br />Must be 18 years or older.<br />High School Diploma or equivalent.<br />Minimum of 1 year at a single job, preferably in customer service.<br />Reliable attendance, with no absences in the first 90 days.<br />Typing at least 25 WPM.<br />Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.<br />Secure, private work area at home.<br />Flexible availability, including weekends.<br />Additional Perks:<br />Daily Pay.<br />Medical, Dental, and Vision coverage.<br />Life Insurance.<br />Short-Term and Long-Term Disability options.<br />Flexible Spending Account (FSA).<br />Employee Assistance Program.<br />401(k) with employer contribution.<br />Paid Time Off (PTO).<br />Tuition Reimbursement.<br />Sagility is an Equal Opportunity Employer/Vet/Disability.<br />Location:<br />Texas (CST)United States of America