Customer Service Representative

This Customer Service Representative role focuses on supporting patients through a virtual care platform and helping create a smooth, professional, and positive service experience. The position handles incoming patient questions, maintains account information, assists with scheduling, coordinates with the medical team, and provides guidance to other customer service representatives.<br />What You'll Do<br /><br />Welcome patients with a professional, courteous, and supportive approach while serving as a primary point of contact within the virtual care platform.<br />Answer incoming patient calls in a courteous and professional manner.<br />Respond to patient questions and concerns and provide appropriate solutions when possible.<br />Maintain accurate patient accounts and information.<br />Coordinate with the medical team to assist with patient scheduling.<br />Serve as a liaison between patients and the patient care team.<br />Provide leadership and guidance to other Customer Service Representatives.<br />Qualifications<br /><br />At least 2 years of related professional experience, including experience in a call center, patient coordination, claims, or a similar environment.<br />At least 2 years of remote work experience.<br />Ability to handle confidential and sensitive information appropriately.<br />Strong customer service skills and a professional approach to patient interactions.<br />Strong problem-solving and decision-making abilities.<br />Computer proficiency and experience with Google Suite are preferred.<br />Previous experience working in the medical field is preferred.<br />Medical, dental, and vision coverage.<br />Paid time off, including vacation, sick time, and public holidays.<br />Training and development opportunities.<br />Additional Information<br /><br />This is a remote position.<br />The role requires professionalism and strong customer service skills when supporting patients throughout their virtual care experience.<br />Experience in call center operations, patient coordination, or claims may satisfy the related experience requirement.<br /><br />#J-18808-Ljbffr