Customer Service Representative

Job Description<br />Description:<br /><br />This position is responsible for completing by telephone, a medical assessment with potential new clients. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.<br /><br />Conduct phone interviews, provide excellent customer service by telephone<br /><br />Understand annuity and insurance products, procedures and system capabilities<br /><br />Verify personal information<br /><br />Administer telephonic cognitive screening tests<br /><br />Complete initial inquiry phone call for long-term care benefits<br /><br />Respond to questions regarding long-term care claims benefits<br /><br />Accurate data entry and record keeping<br /><br />Question clients regarding medication usage and record responses<br /><br />Determine when cases need to be referred to underwriting<br /><br />Communicate underwriting decisions to the field<br /><br />Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information<br /><br />Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:<br /><br />Medical, dental &amp; vision<br /><br />Critical Illness, Accident, and Hospital<br /><br />401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available<br /><br />Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)<br /><br />Short and long-term disability<br /><br />Health Spending Account (HSA)<br /><br />Transportation benefits<br /><br />Employee Assistance Program<br /><br />Time Off/Leave (PTO, Vacation or Sick Leave)<br /><br />The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.<br /><br />#J-18808-Ljbffr