Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints with a strong background in the automotive industry. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To do well in this role yo u need to be able to remain calm when customers are frustrated and have experience working with computers.<br />Role and Responsibilities:<br />Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.<br />Maintain a positive, empathetic, and professional attitude toward customers always.<br />Communicate promptly and effectively with customers through various channels (voice, email, and chat etc.)<br />Work effectively either as an individual or member of a team and relate with staff at all levels<br />Demonstrated ability to communicate, both orally and in writing, in a clear and concise manner<br />Requirements:<br />Excellent track record with 2 – 5 years of customer service experience<br />Excellent oral and written communication<br />Customer orientation and ability to adapt/respond to different types of personalities<br />Ability to multi-task, prioritize, and manage time effectively<br />High school diploma, general education degree, or equivalent.<br />Open to working in shifts (US daytime hours)<br />Additional Remote Work Requirements:<br />Access to high-speed Internet: 10 mbps internet speed and must have a back-up internet connection or device (pocket wi-fi, prepaid broadband, dongle, etc.)<br />Additional Information<br />Career Level: 1-4 Years Experienced Employee<br />Qualification: High School Diploma, Bachelor’s/College Degree<br /><br />#J-18808-Ljbffr