Customer Service Representative

Description<br /><br />HomeTeam Inspection Service is seeking a Customer Service Representative to join our team in Milford. This full-time, remote position offers an excellent opportunity to start or advance your career within the commercial real estate industry.<br />As a Customer Service Representative, you will serve as a key point of contact for clients, handling inquiries, scheduling inspections, and ensuring a smooth and positive experience from initial contact through service completion. You will work closely with inspection teams and administrative staff to keep operations running efficiently.<br />This entry-level role offers a competitive hourly pay range of $22 to $30 USD, along with the flexibility of remote work and room for professional growth within a supportive organization.<br />Responsibilities<br /><br />Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner<br />Schedule, reschedule, and confirm property inspection appointments<br />Provide accurate information about inspection services, pricing, and processes<br />Maintain accurate customer records and update account information in company systems<br />Coordinate with inspectors and field staff to ensure appointment details are communicated clearly<br />Resolve customer concerns and escalated complex issues to appropriate team members<br />Follow up with clients after service completion to gather feedback and ensure satisfaction<br />Process payments, invoices, and service documentation as required<br />Support marketing and outreach efforts by answering questions from prospective clients<br />Contribute to continuous improvement of customer service processes and standards<br />Requirements<br /><br />High school diploma or equivalent required; coursework or degree in business, communications, or a related field is a plus<br />Entry-level candidates are welcome; no prior professional experience is strictly required<br />Excellent verbal and written communication skills<br />Strong customer service orientation with a patient and empathetic approach<br />Proficiency with computers, email, and standard office software<br />Ability to multitask and manage a steady workflow in a remote environment<br />Strong organizational skills and attention to detail<br />Familiarity with CRM or scheduling software is preferred<br />Interest in commercial real estate or property inspection is a plus<br />Reliable internet connection and a dedicated, distraction-free workspace<br /><br />#J-18808-Ljbffr