Customer Service Representative

Benefits Representative<br /><br />As a Benefits Representative, you will help working families better understand their coverage options and make informed decisions. This is a service-focused position built around communication and relationship-building.<br />Your responsibilities will include:<br />Confirming and managing appointments with members who have requested benefit information<br />Hosting virtual consultations via phone or Zoom to review available options<br />Assessing client needs and recommending appropriate coverage solutions<br />Maintaining ongoing communication and follow-up support<br />Completing a structured training program designed for long-term success<br />Setting and achieving performance goals with a clear path toward leadership opportunities<br />This role centers on education and guidance not aggressive sales. Your focus is to inform, answer questions, and help clients feel confident in their decisions.