Customer Service Representative FT or PT

Benefits<br /><br />401(k)<br /><br />Employee discounts<br /><br />Health insurance<br /><br />Paid time off<br /><br />401(k) matching<br /><br />Dental insurance<br /><br />Vision insurance<br /><br />About Us<br />Meineke #257 is a locally owned and operated automotive repair facility dedicated to providing honest, high-quality service to our customers in Worcester, MA. As part of a nationally trusted brand, we combine local commitment with industry-leading standards. We are seeking a customer-focused and detail-oriented individual to join our front office team as a Customer Service Representative.<br /><br />Position Overview<br />The Customer Service Representative (CSR) plays a vital role in creating a welcoming and professional experience for our customers. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. As the first point of contact, you will manage front desk operations, support our service team, and ensure clear communication between customers and technicians.<br /><br />Key Responsibilities<br /><br />Customer Service &amp; Communication<br /><br />Greet customers warmly and professionally in person and by phone<br /><br />Assist with check-ins, service inquiries, and follow-ups<br /><br />Provide updates on vehicle service status and estimated completion times<br /><br />Appointment &amp; Service Coordination<br /><br />Schedule appointments and coordinate with technicians<br /><br />Sales &amp; Product Support<br /><br />Educate customers on recommended services, including oil changes, tire rotations, and accessories<br /><br />Explain warranty coverage and service agreements<br /><br />Front Desk &amp; Documentation<br /><br />Prepare and manage work orders, invoices, and customer records<br /><br />Accurately enter vehicle and service data into our system<br /><br />Payment Processing &amp; Reporting<br /><br />Process payments (cash, credit, debit) and balance cash register daily<br /><br />Assist with credit reconciliation and basic bookkeeping<br /><br />Inventory &amp; Warranty Coordination<br /><br />Monitor parts inventory, place orders, and track returns and cores<br /><br />Assist with warranty claim submissions and fleet account AR monitoring<br /><br />Workplace Organization<br /><br />Maintain a clean, professional front desk and customer lounge area<br /><br />Ensure marketing materials and displays are up to date<br /><br />Team Collaboration<br /><br />Work closely with technicians and management to ensure efficient shop flow<br /><br />Provide support on special projects and general operations as needed<br /><br />Qualifications<br /><br />Customer Service Experience: Prior experience in automotive, retail, or service-based customer roles preferred<br /><br />Communication Skills: Clear, courteous, and professional verbal and written communication<br /><br />Multitasking: Ability to manage multiple priorities in a fast-paced environment<br /><br />Technical Skills: Comfort using POS systems, scheduling platforms, and Microsoft Office<br /><br />Automotive Knowledge: Familiarity with automotive terms and services is a plus, but not required<br /><br />Professionalism: Reliable, punctual, and committed to delivering excellent customer service<br /><br />#J-18808-Ljbffr