Live Ops Analyst: In‑Day Insights & Optimisation

OVO Group is hiring a Live Operations Analyst to join the Forecasting &amp; Planning Team. You will own the execution of in-day contact centre performance plans, maximise operational capacity and deliver the best customer experience, while providing on-the-day insight to stakeholders.<br />You will collaborate across Telephony, Incident Management and wider Planning Analysts, conduct impact assessments and scenario modelling, and drive continuous improvement using Genesys, WFM and QStory tools, while<br /><br />#J-18808-Ljbffr