Bilingual Customer Service Representative

Company Overview<br />Mpower Solar is a leading provider of solar energy solutions, committed to promoting sustainability and renewable energy adoption. We are dedicated to providing high-quality solar products and exceptional customer service to our clients across the New York region.<br /><br />Position Overview<br />We are currently seeking a talented and motivated Bilingual (English/Spanish) Solar Customer Service Support Specialist to join our dynamic team. The ideal candidate will be fluent in both English and Spanish and possess excellent communication skills to assist our diverse customer base with their inquiries and concerns related to their solar system.<br /><br />Responsibilities<br /><br />Provide exceptional customer service and support to clients.<br /><br />Address customer inquiries, concerns, and technical issues related to solar energy systems, including installation, operation, billing, incentives, and maintenance.<br /><br />Troubleshoot and resolve customer issues promptly and effectively, escalating complex issues to the appropriate departments when necessary.<br /><br />Educate customers on the benefits of solar energy and our products and services, offering tailored solutions to meet their needs.<br /><br />Maintain accurate and detailed records of customer interactions and transactions in the CRM system.<br /><br />Collaborate with cross‑functional teams, including sales, operations, compliance, and technical support, to ensure seamless customer experiences.<br /><br />Required Schedule<br />Monday — Thursday: in office 10:00 am — 6:00 pm<br />Saturday: remote 9:00 am — 5:00 pm<br /><br />Qualifications<br /><br />Fluency in both English and Spanish, written and oral.<br /><br />Previous experience in customer service or sales, preferably in the solar energy industry.<br /><br />Strong communication and interpersonal skills, with the ability to empathize with customers and resolve issues diplomatically.<br /><br />Use of empathy and soft skills to de‑escalate highly emotional situations to ensure a quality customer interaction.<br /><br />Proficient in Excel, Word, and Outlook.<br /><br />Benefits<br /><br />$20 hourly rate<br /><br />Comprehensive health and dental insurance<br /><br />Paid time off (PTO)<br /><br />401(k) plan<br /><br />Career development opportunities<br /><br />#J-18808-Ljbffr