Customer Service Representative

Job Category: Constituent Services &amp; Community Programs<br />Compensation: USD 38,173 - USD 45,149<br />Job Description<br /><br />Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.<br />This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program.<br />The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers.<br />The DCWP’s Licensing Division is seeking a Customer Service Representative with strong customer service, communications, and organizational skills. The prospective candidate will be responsible for the following tasks:<br />Review and process applications in all DOHMH license applications and all relevant information.<br />Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.<br />Check records for accuracy of information and for conformity with established policy and procedures.<br />Perform ordinary mathematical computations while accepting and processing payments.<br />Provide high-volume customer service to licensing applicants in person and via phone.<br />Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.<br />Answer telephone calls, emails and written correspondence and communicate applicant information.<br />Attend seminars, meetings and/or trainings.<br />All relevant and related Licensing tasks as assigned when needed.<br />Follow all division and agency policies and procedures.<br />CLERICAL ASSOCIATE - 10251<br />Qualifications<br /><br />A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.<br />Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.<br />Additional Information<br /><br />The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.<br /><br />#J-18808-Ljbffr