Customer Service Representative

Description<br />Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day.<br /><br />We are seeking an Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large-scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast-paced environment.<br /><br />Responsibilities<br /><br />Order intake and processing<br /><br />Customer interaction by phone, such as answering inquiries on product details, pricing, and availability<br /><br />Build up new business by pursuing inquiries from potential customers<br /><br />Order tracking and coordination of invoicing<br /><br />New customer account setup and management<br /><br />Payables support and management of collections<br /><br />Monthly billing cycle management<br /><br />Inventory monitoring<br /><br />Ordering of products<br /><br />Coordination with Production Team on product demand and production schedule<br /><br />Coordination with Shipping and Receiving Team on fulfillment of orders<br /><br />Other sales support and administrative duties as assigned<br /><br />Required Skills/Abilities<br /><br />Good analytical &amp; organizational skills, able to make sound decisions utilizing the data on hand.<br /><br />Strong verbal and written communication skills, including telephone and email etiquette.<br /><br />Dedication to customer service and satisfaction. Ability to respond effectively to time-sensitive requests, inquiries, and complaints.<br /><br />Attention to detail and the ability to prioritize, multi-task, and manage productivity.<br /><br />Ability to interface effectively with all departments to foster a success-oriented, deadline driven organization.<br /><br />Ability to gain knowledge of an extensive product line.<br /><br />Ability to self-teach and problem-solve to address customer questions and needs.<br /><br />Proficient in MS Office, especially Outlook, Excel, and Word.<br /><br />Outstanding phone and email etiquette.<br /><br />Familiarity with accounts receivable software. Brightree billing and QuickBooks experience is a plus.<br /><br />Background in pharmaceuticals, DME, or medical supplies a plus.<br /><br />Qualifications<br /><br />High School Graduate or Equivalent<br /><br />3+ years of experience in customer service, sales support, or finance/accounting<br /><br />Fluency in Spanish a plus<br /><br />#J-18808-Ljbffr