Customer Service Representative

Instead of applying to just one remote job, join a community where new opportunities become available every week.<br />Virtual Latinos has connected 5,000+ LATAM professionals with 2,500+ companies looking for skilled remote talent.<br />One of the opportunities currently available to our community:<br />Customer Service Representative<br /><br />Hourly Rate: $10.50- $17.50 USD/hour<br />Part-Time Monthly Rate: $840-$1,400<br /><br />(20 hours/week)<br />Full-Time Monthly Rate: $1,680- $2,800<br /><br />(40 hours/week)<br />About the Role<br /><br />Support U.S. businesses by managing customer inquiries, resolving complex issues, handling escalations, and delivering high-quality support across email, live chat, and phone.<br />What You’ll Do<br /><br />Respond to customer and team inquiries via email, live chat, and phone<br />Troubleshoot issues, manage escalations, and support customer retention<br />Update CRM records, client accounts, and account changes<br />Use AI tools to draft and personalize customer responses<br />Document interactions, identify recurring issues, and share feedback to improve service quality<br />What We’re Looking For<br /><br />21+ years old<br />2+ years of phone-based customer service or customer support experience<br />English C1+ and fluent Spanish<br />Strong problem-solving, conflict-resolution, and multitasking skills<br />Comfortable handling complaints and taking ownership of customer issues<br />Tech-savvy and able to navigate multiple systems in a remote environment<br />Tools &amp; Platforms<br /><br />Schedule<br /><br />The work schedule will vary depending on the position and client. Most schedules align with U.S. and Canadian business hours.<br />Note: This is one of the positions available within our community. Eligibility for this role will depend on the availability of the position at the time of application.<br /><br />#J-18808-Ljbffr