Customer Service Representative

# Customer Service RepresentativeApply for this jobLocationAberdeen, NCDepartmentCustomer Service DepartmentJob TypeFull-TimeCompensation$18.00 - $22.00 per hour (USD)Experience1+ years experience working in a service-based office setting****Job Summary****Pine N' Dandy Plumbing places a high value on customer service. We focus on providing quality work, and attentive customer care. The responsibilities would be handling customer interactions, scheduling, communications with staff, and administrative tasks.****Responsibilities and Duties:********Handling Customer Interactions:***** Answering incoming calls and addressing customer inquiries.* Providing excellent customer service and resolving customer issues.* Maintaining a professional and courteous demeanor.****Scheduling:***** Scheduling and coordinating service calls.****Administrative Tasks:***** Creating job tickets for service calls.* Updating customer files and maintaining accurate records.* Potentially handling payment collections.* following up on service calls.****Communication:***** Communicating effectively with customers and technicians.* Relaying important information and updates.****Qualifications and Skills:***** 1+ year experience in a similar office setting.* Excellent phone communication skills and professional telephone etiquette.* Excellent communication and interpersonal skills.* Strong organizational and multitasking abilities.* Ability to work in a fast-paced environment.* Proficiency with computer systems and software.* Ability to learn and utilize service management software.* Ability to work on a team to meet goals.****Company Benefits and Perks:***** Health insurance for employee and family after probationary period.* Paid Holidays including Birthday.* Competitive starting pay, with potential for bonuses and commissions.* Positive work environment.<br />#J-18808-Ljbffr