Customer Service Representative

Benefits:<br /><br />Bonus based on performance<br /><br />Competitive salary<br /><br />Flexible schedule<br /><br />Opportunity for advancement<br /><br />Paid time off<br /><br />Benefits/Perks<br /><br />Competitive Pay<br /><br />Professional Development<br /><br />Job Stability in a growing industry<br /><br />Job Description<br />We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.<br /><br />Responsibilities<br /><br />Answer customer questions via phone, email, and in-person<br /><br />Assist clients with new quotes, updating policies, payments, and other services<br /><br />Schedule appointments and maintain calendar<br /><br />Maintain detailed records of client interactions<br /><br />Review audits and/or policies<br /><br />Collaborate with colleagues to provide comprehensive customer service<br /><br />Qualifications<br /><br />Knowledge of insurance products<br /><br />High school diploma/GED required, Bachelor’s degree preferred<br /><br />Excellent customer service skills<br /><br />Highly organized with strong time management skills<br /><br />Familiarity with Microsoft Office and other software applications<br /><br />#J-18808-Ljbffr