Customer Service Representative - Remote

Benefits of working with TP include:<br /><br />Paid Training<br />Competitive Wages<br />Full Benefits (Medical, Dental, Vision, 401k and more)<br />Paid Time Off<br />Employee wellness and engagement programs<br />Location restrictions:<br /><br />At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.<br />Your Responsibilities<br /><br />Handle and carefully respond to all customer inquiries<br />Provide excellent customer service through active listening<br />Work with confidential customer information and treat it sensitively<br />Aim to resolve issues on the first call by being proactive<br />Appropriately communicate with customers<br />Calmly attempt to resolve and de-escalate any issues<br />Escalate interactions when necessary and appropriate<br />Track all call related information for auditing and reporting purposes<br />Provide feedback on call issues<br />Upsell if required<br />Qualifications<br /><br />High School Diploma or equivalent.<br />Minimum of 6 months of customer service experience.<br />Must be 18 years of age or older.<br />Ability to type at least 25 words per minute.<br />Comfortable with desktop computer systems and have general knowledge of Windows-based systems.<br />Customer service and/or sales experience preferred.<br />College degree preferred but not required.<br />Key Competencies<br /><br />Process Excellence:<br /><br />Demonstrate commitment to following established procedures and be customer service driven.<br />Collaboration:<br /><br />Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.<br />Communication:<br /><br />Outstanding communication, listening, and analytical skills.<br />Organizational Skills:<br /><br />Strong organizational and problem-solving skills.<br />Emotional Intelligence:<br /><br />Ability to prioritize tasks and work well under pressure while remaining focused.<br />Open-Mindedness:<br /><br />Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.<br />Critical Thinking:<br /><br />Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.<br />Solution-Oriented:<br /><br />Proactive approach to problem-solving with a focus on creating a positive customer experience.<br />Work from Home Requirements<br /><br />Internet Requirements:<br /><br />Minimum subscribed download rate equal or exceeds 15.0 Mbps<br />Minimum subscribed upload rate equal or exceeds 5.0 Mbps<br />ISP must have no packet loss and ping under 50ms<br />Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN<br />Proof of internet speed required<br /><br />Clean and quiet workspace<br />EOE/Disability/Vets<br /><br />EOE/Disability/Vets<br /><br />#J-18808-Ljbffr