Customer Service Representative

Remote<br /><br />Make a difference.<br />As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.<br />In this role you will:<br /><br />Ensure every customer experience is top notch in quality<br />Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues<br />Take an active role in selling Graybar goods and services on inbound calls<br />Provide support on product selection and application<br />Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims<br />Skills &amp; Requirements<br /><br />Strong communication skills<br />Ability to handle a variety of customer situations with enthusiasm and tact<br />Some retail or counter sales experience preferred<br />High School education<br />Diploma<br />Shift and Hours: Monday - Friday, 8 am to 5pm<br />Compensation Details: The expected rate of pay starts at $22.00 per hour depending on experience.<br />The Value of Graybar:<br /><br />At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:<br />Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.<br />Life Insurance coverage for you and options for your family.<br />Save on expenses with Flexible Spending Accounts.<br />Enjoy our Disability Benefits at no cost to you.<br />Share in our success with Profit Sharing Plans.<br />401(k) Savings Plan with company match to help secure your future.<br />Paid Vacation &amp; Sick Days to spend time away from work or in case of an illness.<br />Rest and recharge during our Paid Holidays throughout the year.<br />Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.<br />Volunteer with Community Time Off to give back to the community.<br />Predictable Work Schedules to plan your life: no weekends or nights for most roles.<br />Celebrate your and others' achievements with our Employee Recognition Program.<br />Reach your career goals with our Educational Reimbursement and Career Development Programs.<br />And More Perks that support your well-being and career growth.<br />Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.<br /><br />#J-18808-Ljbffr