Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.<br /><br />Customer Service Representative Responsibilities<br /><br />Maintaining a positive, empathetic, and professional attitude toward customers at all times.<br /><br />Responding promptly to customer inquiries.<br /><br />Communicating with customers through various channels.<br /><br />Acknowledging and resolving customer complaints.<br /><br />Knowing our products inside and out so that you can answer questions.<br /><br />Processing orders, forms, applications, and requests.<br /><br />Keeping records of customer interactions, transactions, comments, and complaints.<br /><br />Communicating and coordinating with colleagues as necessary.<br /><br />Providing feedback on the efficiency of the customer service process.<br /><br />Managing a team of junior customer service representatives.<br /><br />Ensure customer satisfaction and provide professional customer support.<br /><br />Customer Service Representative Requirements<br /><br />High school diploma, general education degree, or equivalent.<br /><br />Ability to stay calm when customers are stressed or upset.<br /><br />Comfortable using computers.<br /><br />Experience working with customer support.<br /><br />#J-18808-Ljbffr