Remote Customer Service Representative

To support customer engagement, the full-time Remote Customer Service Representative will respond to inquiries regarding electric and gas services, educate customers on billing details, and ensure high satisfaction through effective problem-solving.<br />Key responsibilities:<br /><br />Respond to incoming customer calls and provide accurate information and solutions<br />Educate customers on billing details, payment options, and available assistance programs<br />Document customer interactions and focus on achieving first call resolution<br />Required qualifications:<br /><br />High School Diploma or GED is required<br />1 year of customer service experience is required<br />1 year of call center experience is preferred<br />Ability to conduct research efficiently under time constraints<br />Must have reliable, high-speed internet with a wired ethernet connection<br /><br />#J-18808-Ljbffr