Customer Service Representative

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.<br />Base pay range<br /><br />$19.00/hr - $21.43/hr<br />Russell Tobin's client, an online food ordering company, is hiring a<br /><br />Remote Customer Service Specialist.<br />Job Title:<br /><br />Customer Service Representative – Remote (Multiple Shifts Available)<br />Location:<br /><br />Remote (EST)<br />Duration:<br /><br />3-4 months<br />Pay rate:<br /><br />$19 - $21.43 /hr.<br />Position Type:<br /><br />Temporary, 30 hours/week<br />Shifts Available:<br />Mon-Fri, 10am-4pm EST<br />Mon-Fri, 4pm-10pm EST<br />Wed-Sun, 10am-4pm EST<br />Wed-Sun, 4pm-10pm EST<br />About the Role:<br />We are looking for a highly motivated and communicative individual to join our team in a<br /><br />remote customer service role . This is a<br /><br />30-hour per week<br /><br />position where you will help fulfill customer orders by proactively reaching out to customers and addressing ad-hoc inquiries with empathy and urgency. You will play a crucial role in ensuring an exceptional service experience for our customers.<br />As part of a small team focused on<br /><br />Live Operations , you will ensure that customer orders are fulfilled accurately, and any issues are resolved in a timely manner. Strong organizational skills, as well as a passion for delivering excellent customer service, are key to success in this role.<br />Key Responsibilities:<br />Proactively reach out to customers to confirm order preferences and details<br />Address customer issues with empathy and urgency<br />Execute workflows to exceed customer expectations<br />Identify trends and communicate findings to improve processes<br />Collaborate with a team to provide world-class service<br />What We’re Looking For:<br />Bachelor’s degree<br /><br />or equivalent work experience<br />1+ years of experience<br /><br />in a fast-paced customer service role (tech, hospitality, or grocery &amp; convenience)<br />Ability to work independently and manage your workload efficiently<br />Strong problem-solving skills, particularly when dealing with undefined issues<br />Fluency in<br /><br />English<br /><br />with above-average<br /><br />technical fluency<br /><br />(typing speed of 40+ WPM)<br />Exceptional written communication skills with the ability to write both formally and casually, reflecting brand tone<br />Familiarity with<br /><br />Google Sheets<br /><br />and<br /><br />G-Suite<br /><br />is a plus<br />Experience with<br /><br />Slack<br /><br />is a bonus<br />Why You’ll Love This Role:<br />Remote work<br /><br />flexibility with a variety of shifts available to suit your schedule<br />Opportunity to work in a dynamic, technology-driven environment<br />Become part of a collaborative team that takes pride in delivering high-quality customer service<br />Benefits that Russell Tobin offers:<br />Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.<br />Seniority level<br /><br />Associate<br />Employment type<br /><br />Part-time<br />Job function<br /><br />Customer Service<br />Industries<br /><br />Accommodation and Food Services<br /><br />#J-18808-Ljbffr