Customer Service Representative

After-Hours CSR/Dispatcher<br /><br />About Alchemy Plumbing LLC<br />Founded in 2022 by Jaime Smith, Alchemy Plumbing began as a one-person operation out of a Dodge Ram Promaster and quickly transformed into one of the most trusted names in the industry. Rooted in innovation, craftsmanship, and the relentless pursuit of excellence, Alchemy is more than a plumbing company—it’s a movement. Our name reflects our mission: to turn everyday service into golden experiences. We’re proud of our growth, our commitment to our community, and the passionate team that makes it all possible. Join us as we continue to shape the future of plumbing with purpose, pride, and professionalism.<br /><br />Description<br />After-Hours CSR/Dispatcher<br /><br />Quiet Shift. Big Impact. Zero Drama.<br /><br />Alchemy Plumbing<br /><br />isn’t just building the baddest plumbing crew on the West Coast—we’re backing it with an elite communication team. That means we need a<br /><br />Night Owl Pro<br /><br />who can handle 5–10 calls between<br /><br />5 p.m. and 6 a.m.<br /><br />,<br /><br />Monday night through Friday morning<br /><br />—and hold the line with composure, clarity, and class.<br /><br />You won’t be putting out fires all night. But when that emergency call does hit,<br /><br />you’re the calm in the storm<br /><br />, the voice of reassurance, the one who makes sure the right tech gets the right info—<br /><br />fast, clean, and correct .<br /><br />Your Mission:<br /><br />Answer 5–10 calls per night (avg. call = 16 min)<br /><br />Book jobs, dispatch techs, update systems without missing a beat<br /><br />Keep the chaos contained with empathy, confidence, and precision<br /><br />Be our company’s voice after dark—polished, professional, problem-solving<br /><br />What You Take Home:<br /><br />$18–$28/hr depending on experience<br /><br />Full training, serious autonomy, and long-term growth potential<br /><br />Access to<br /><br />Alkmy Sipping Syrup Slurpees<br /><br />(yes, really)<br /><br />Inclusion in Friday<br /><br />parking-lot breakfast burrito squad<br /><br />A team that actually has your back<br /><br />Non-Negotiables:<br /><br />Over the last 18 months, we wiped every trace of bad attitude from our shop—and we’re not letting it return.<br /><br />Negative energy? Hard pass.<br /><br />Kind, steady, sharp, and drama-free? You belong here.<br /><br />What You Bring:<br /><br />2+ years of customer service or dispatch experience<br /><br />Strong typing, calm voice, sharp brain—even at 2 a.m.<br /><br />Willingness to learn our systems and elevate the customer experience<br /><br />A sense of humor and self-awareness (you’ll need both at 3 a.m.)<br /><br />Salary<br />$18 - $28 per hour<br /><br />#J-18808-Ljbffr