Customer Service Representative

It’s fun to work in a company where people truly BELIEVE in what they’re doing!<br />We’re committed to bringing passion and customer focus to the business.<br /><br />Duties and Responsibilities:<br /><br />Coordinates all customer service activities of a select account base made up of high-profile strategic customers<br /><br />Coordinates status on orders from related plant departments to ensure customer delivery commitments are met<br /><br />Determines customer requirements and expectations to recommend specific products and solutions<br /><br />Verifies and presents prices based on contracted agreements<br /><br />Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry<br /><br />Cultivates positive and enduring relationships with customers<br /><br />Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction<br /><br />Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences<br /><br />Keeps accurate records of discussions and correspondence with customers<br /><br />Maintains customer data base and contact information<br /><br />Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&amp;D, QA, logistics, marketing, and customer service from start to ship of first order<br /><br />Promptly completes required reports such as sales and forecasting reports<br /><br />Creates and maintains the cross functional (operations, R&amp;D, QA, customer service, logistics, marketing) team to meet customer expectations and internal expectations<br /><br />Understands the market value of and competitive factors of egg products<br /><br />Participates in training sessions, meetings, skill building, and professional development classes<br /><br />Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed<br /><br />Knowledge, Skills, and Abilities:<br />Required:<br /><br />Creative thinking for solutions to problems<br /><br />Ability to read, understand and effectively communicate information through writing and speaking so others will understand<br /><br />Ability to define problems, collect data, establish facts, and draw valid conclusions<br /><br />Attention to detail<br /><br />Public relation skills.<br /><br />Able to work effectively across all levels of organization and functions<br /><br />Multi-tasking and organizational skills<br /><br />Independent Self-Starter<br /><br />Ability to work in a team environment<br /><br />Ability to work in a fast-paced environment with prioritization skills and can make good decisions in times of urgency<br /><br />Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet<br /><br />Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions<br /><br />Advanced English: fluent in speaking, writing, and reading<br /><br />Experience in computer-based accounting systems<br /><br />Preferred:<br /><br />Food industry experience<br /><br />Equipment:<br /><br />Office equipment: fax, copier, computers, printers, telephones, calculators<br /><br />Hand tools<br /><br />Universal Expectations:<br /><br />Follows all Safety, Biosecurity, Environmental, and Animal Welfare Procedures<br /><br />Ensures compliance with and follows all OSHA and REI safety regulations and procedures<br /><br />Ensures that all care is provided with respect to customer, client, and co-workers’ rights<br /><br />Ensures a safe and clean work environment<br /><br />Maintains confidentiality<br /><br />Adheres to work schedules in completing and performing assigned tasks<br /><br />A trained designee will be appointed by management to cover for absences or vacancies<br /><br />Reports and takes necessary action to prevent food safety and food quality issues from occurring to support the production of Safe Quality Food (SQF)<br /><br />Performs other tasks as assigned<br /><br />#J-18808-Ljbffr