Customer Service Representative

Customer Service Representative, Insurance Administrative Solutions – Clearwater, FL<br /><br />Insurance Administrative Solutions (IAS), a third‑party provider of comprehensive administrative solutions for insurance carriers, is headquartered in Clearwater, Florida.<br />Provide prompt, courteous customer service, which meets or exceeds service standards. Utilize applicable policy forms, insurance law and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls, changes and written correspondence.<br />Primary Responsibilities<br /><br />Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/insured about the status of a policy or other questions.<br />Place outgoing calls to provide or obtain information.<br />Document all calls while in progress using the online documentation program.<br />Transfer or refer misdirected calls to the appropriate individual, department or external office using approved transfer and referral techniques.<br />Process customer requests using internal and client‑mandated procedures.<br />Produce correspondence to customers using approved letters.<br />Fully document policy file or image system with all related material to leave a clear and concise audit trail.<br />Efficiently process Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards.<br />Communicate openly with Supervisor and other team members to ensure accurate responses and avoid duplication of efforts.<br />Primary Skills &amp; Requirements<br /><br />High school diploma or GED equivalent.<br />Insurance background preferred.<br />Up to 2 years of proven customer support experience.<br />Strong phone contact handling skills and active listening.<br />Familiarity with Microsoft Office products.<br />Ability to adapt and respond to different types of people and tasks.<br />Excellent communication and documentation skills.<br />Ability to multi‑task, prioritize, and manage time effectively and efficiently.<br />Reliable transportation and the ability to be punctual and dependable.<br />May have agent license but no active appointments.<br />Benefits<br /><br />Medical/Dental/Vision insurance<br />401(k) retirement plan<br />Paid holidays and PTO<br />Community Service PTO<br />FSA/HSA<br />Life insurance<br />Short‑term and long‑term disability<br />Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.<br /><br />#J-18808-Ljbffr