Remote Customer Service Representative

Remote Customer Service Representative<br /><br />New York, New York, United States<br />Full Job Description<br /><br />Looking for work? Join the many customer service reps that currently work with us, most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service.<br />Full-Time hours Customer Service Data Entry Position Available now Paid Training<br />Responsibilities<br />Manage incoming calls<br />Identify and assess customers' needs to achieve satisfaction<br />Build sustainable relationships and trust with customer accounts through open and interactive communication<br />Provide accurate, valid and complete information by using the right methods/tools<br />Meet personal/customer service team sales targets and call handling quotas<br />Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution<br />Keep records of customer interactions, process customer accounts and file documents<br />Follow communication procedures, guidelines and policies<br />Take the extra mile to engage customers<br />Skills<br />Proven customer support experience or experience as a client service representative<br />Strong phone contact handling skills and active listening<br />Customer orientation and ability to adapt/respond to different types of characters<br />Excellent communication and presentation skills<br />Ability to multi-task, prioritize, and manage time effectively<br />High school degree<br />Job Type: Full-time<br />Pay: $13.00 - $14.00 per hour<br />Benefits:<br />Dental insurance<br />Flexible schedule<br />Paid time off<br />Paid training<br />Vision insurance<br />Work from home<br />Schedule:<br />8 hour shift<br />Day shift<br />Evening shift<br />Monday to Friday<br />Overtime<br />Self-determined schedule<br />Weekend availability<br />Work Location: Remote<br />Or refer someone