Customer Service Representative

POSITION OVERVIEW<br />Weigh and purchase inbound scrap, obtain required information from customers for all transactions.<br /><br />Complete purchasing and shipping documents.<br /><br />Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.<br /><br />Provide a best-in-class customer experience.<br /><br />Organized and Neat.<br /><br />Willingness to learn all aspects of the office.<br /><br />Willing to cross-train in other positions and assist other teammates as needed.<br /><br />Ability to work in a fast-paced, non-stop environment while providing excellent customer service.<br /><br />Other duties as assigned by Management<br /><br />QUALIFICATIONS<br /><br />3+ years previous customer service experience preferred.<br /><br />Must be able to work well under pressure while providing excellent customer service.<br /><br />Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.<br /><br />Must have excellent customer service, communication, organizational and time management skills.<br /><br />Dependable and consistent work ethic.<br /><br />Must have the willingness to learn the facets of the scrap metal recycling industry.<br /><br />Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).<br /><br />Ability to meet attendance schedule with dependability and consistency.<br /><br />#J-18808-Ljbffr