Systems Support Specialist

Overview<br /><br />Join to apply for the<br /><br />Systems Support Specialist<br /><br />role at<br /><br />AutoTec .<br />Responsibilities<br /><br />Receive calls and email directed from AutoTec Customer Support Specialists or directly from customer’s technical staff<br />Diagnose and resolve technical and product functionality issues, route more technical problems to proper level of assistance<br />Test and reproduce issues to determine the cause of the problem, and document any software deficiencies in issues tool<br />Recognize and respond to systemic customer-impacting problems<br />Assist with requested support tasks, such as monitoring, implementations, integrations, basic reporting, and testing<br />Manage customer expectations and communications regarding resolutions and planned outages<br />Provide Zendesk support to Customer Support Specialists<br />Maintain strong, positive relationships with their customers as a representative of the company<br />Seniority level<br /><br />Entry level<br />Employment type<br /><br />Full-time<br />Job function<br /><br />Other<br />Industries<br /><br />Technology, Information and Internet<br />Birmingham, AL $63,800.00-$127,600.00<br /><br />#J-18808-Ljbffr