Customer Service Representative

Pay: $26.08 per hour<br /><br />Role Purpose<br />Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.<br /><br />Key Accountabilities<br /><br />Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.<br /><br />Maintain customer records and update account information.<br /><br />Maintain financial accounts by processing customer adjustments.<br /><br />Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.<br /><br />Perform other duties as assigned.<br /><br />Required Education and Experience<br /><br />High School Diploma or Equivalent<br /><br />0-12 months of system, data entry or reporting experience<br /><br />0-12 months of warehouse experience, preferred<br /><br />Seniority Level<br />Entry level<br /><br />Employment Type<br />Full-time<br /><br />Job Function<br />Other<br /><br />Industries<br />Transportation, Logistics, Supply Chain and Storage<br /><br />Equal Opportunity Employer<br />Our Organization is an equal opportunity employer.<br /><br />#J-18808-Ljbffr