Customer Service Representative

Job Description<br />AWESOME OPPORTUNITY!! IMMEDIATE HIRES. We are in search of MULTIPLE Customer Service Representatives to join our team in the insurance industry. As a Customer Service Representative, you will be tasked with assisting customers in their benefits enrollment process, confirming customer identity, and maintaining accurate customer records. This role offers a short term contract employment opportunity with the potential to extended!<br /><br />Responsibilities<br /><br />Assist members in completing their benefits enrollment through a computer-based phone system and web-based enrollment portals.<br /><br />Process customer credit applications accurately and efficiently.<br /><br />Maintain precise customer credit records.<br /><br />Monitor customer accounts and take appropriate action based on account status.<br /><br />Confirm the identity of each member at the beginning of each call to ensure security.<br /><br />Review the elections at the end of the enrollment and send members a confirmation statement of their enrollment via the portal.<br /><br />Use MS Excel, MS Word, and MS Outlook to manage and track customer interactions and data.<br /><br />Perform data entry tasks in both alphanumeric and numeric formats.<br /><br />Collaborate with enrollment managers to ensure smooth processing of all steps of the enrollment process.<br /><br />Qualifications<br /><br />Proficiency in data entry alphanumeric and numeric.<br /><br />Proficient in using Microsoft Office Suite, including MS Outlook, MS Excel, and MS Word.<br /><br />Prior experience in a customer service role within the health insurance industry.<br /><br />Excellent oral and written communication skills.<br /><br />Strong interpersonal skills with the ability to handle customer queries and complaints effectively.<br /><br />Detail-oriented with strong organizational skills.<br /><br />Ability to multitask and handle stressful situations calmly.<br /><br />Strong problem-solving skills to effectively address customer issues.<br /><br />Willingness to stay updated on new products and services in the health insurance industry.<br /><br />Flexibility to work in shifts, including weekends and holidays, if required.<br /><br />High school diploma or equivalent. Higher education or certifications in related fields will be an asset.<br /><br />#J-18808-Ljbffr