Customer Service Representative

You are viewing a preview of this job. Log in or register to view more details about this job.<br /><br />Job Summary<br />We are seeking a Customer Service Representative to join our team in a fully remote role. As the first point of contact for our patients, you will handle inbound calls, schedule appointments, answer questions about services and insurance, and provide compassionate support that helps people access the care they need. You will work closely with our care teams to ensure every patient feels heard, respected, and well served.<br /><br />Requirements<br />To succeed in this role, you will need:<br /><br />High school diploma or equivalent<br /><br />Excellent verbal and written communication skills<br /><br />Ability to work independently in a remote environment<br /><br />Reliable high-speed internet and a quiet, dedicated workspace<br /><br />Proficiency with computers, email, and electronic health record systems<br /><br />Availability to work full-time, including occasional evenings or weekends<br /><br />Commitment to maintaining patient privacy and confidentiality (HIPAA)<br /><br />Qualification<br />The ideal candidate will bring:<br /><br />Previous experience in customer service, healthcare, or a call center environment<br /><br />Bilingual English/Spanish strongly preferred<br /><br />Strong problem-solving and multitasking abilities<br /><br />Familiarity with insurance verification and scheduling workflows a plus<br /><br />Compassionate, patient-first attitude and a team-oriented mindset<br /><br />High attention to detail and accurate data entry<br /><br />#J-18808-Ljbffr