Customer Service Representative

About the job Customer Service Representative<br />Remote Customer Service Representative<br /><br />At Heritage Civil Works, we don't just engineer solutions we redefine industries. From aerospace to biotechnology, our groundbreaking modeling, testing, and engineering services fuel the worlds most critical innovations.<br /><br />Now, we are expanding our team with a Customer Service Representative who thrives on excellence, precision, and human connection.<br /><br />If you believe world-class service is a craft, not a checkbox this is where you belong.<br /><br />What You'll Be Doing<br /><br />Be the first and finest point of contact for our clients responding to inquiries with professionalism, warmth, and precision.<br /><br />Understand our complex services (like CFD modeling, physical testing, and custom hardware solutions) and translate them into clear, helpful communication.<br /><br />Manage support tickets, emails, and occasional live chats to ensure fast, accurate, and friendly resolutions.<br /><br />Collaborate across Engineering, Operations, and Business Development teams to solve client issues and enhance their experience.<br /><br />Identify patterns in customer feedback and suggest ways we can improve your voice will matter here.<br /><br />Maintain detailed, accurate records of interactions in our CRM system.<br /><br />What We are Looking For<br /><br />2+ years experience in a Customer Service, Client Success, or Account Management role (B2B or technical industry experience is a major plus).<br /><br />A natural communicator you can explain highly technical topics in a way that clients easily understand.<br /><br />Sharp problem-solving skills and a high sense of ownership.<br /><br />Professional, friendly, and relentlessly reliable.<br /><br />Why Join Heritage Civil Works?<br /><br />Impactful Work: Help leading industries push the limits of whats possible.<br /><br />Elite Team: Work alongside some of the brightest engineers and innovators in the field.<br /><br />Remote Freedom: Work from wherever you do your best thinking.<br /><br />Growth Opportunities: We believe talent should be nurtured here, your career trajectory is in your hands.<br /><br />Supportive Culture: Serious about excellence, serious about people.<br /><br />Ready to Join Us?<br /><br />This is more than customer service its about building partnerships that shape the future.<br /><br />If you're ready to bring your best, we are ready to meet you.<br /><br />Apply today.<br /><br />Heritage Civil Works Engineering Tomorrow, Today.<br /><br />#J-18808-Ljbffr