Customer Service Representative

Make a difference.<br />As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.<br />Responsibilities<br /><br />Ensure every customer experience is top notch in quality<br />Be the front end customer support for Graybar.com and extended hours support for internal and external customers. You will also assist in live chat.<br />Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues<br />Take an active role in selling Graybar goods and services on inbound calls<br />Provide support on product selection and application<br />Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims<br />Skills &amp; Requirements<br /><br />Strong communication skills<br />Ability to handle a variety of customer situations with enthusiasm and tact<br />Some retail or counter sales experience preferred<br />High School education<br />2 year or 4 year degree preferred<br />Work Shift and Hours<br /><br />Sunday 8a-5p, Monday &amp; Tuesday 2p-10p, Wednesday &amp; Thursday 8a-5p.<br />Remote Details<br /><br />This is a remote position with requirements to come into the Chesterfield, MO office once a quarter for department meetings. The first 6-8 weeks would also be in office for training purposes.<br />Compensation<br /><br />The expected pay rate for this position is starting at $19.00 per hour depending on experience.<br />Benefits<br /><br />Multiple plan options for<br /><br />Medical ,<br /><br />Dental ,<br /><br />Vision , and<br /><br />Prescription Drug<br /><br />benefits.<br />Life Insurance<br /><br />coverage for you and options for your family.<br />Save on expenses with<br /><br />Flexible Spending Accounts .<br />Disability Benefits<br /><br />at no cost to you.<br />Share in our success with<br /><br />Profit Sharing Plans .<br />401(k) Savings Plan<br /><br />with company match to help secure your future.<br />Paid Vacation<br /><br />&amp;<br /><br />Sick Days<br /><br />to spend time away from work or in case of an illness.<br />Rest and recharge during our<br /><br />Paid Holidays<br /><br />throughout the year.<br />Take advantage of our<br /><br />Paid Wellness Day<br /><br />to focus on preventive care and prioritize your health.<br />Volunteer with<br /><br />Community Time Off<br /><br />to give back to the community.<br />Predictable Work Schedules<br /><br />to plan your life: no weekends or nights for most roles.<br />Celebrate your and others' achievements with our<br /><br />Employee Recognition Program .<br />Reach your career goals with our<br /><br />Educational Reimbursement<br /><br />and<br /><br />Career Development Programs .<br />And<br /><br />More Perks<br /><br />that support your well-being and career growth.<br />Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.<br />Equal Opportunity Employer/Vet/Disabled<br /><br />#J-18808-Ljbffr