Remote – Customer Service Representative

Benefits<br /><br />Paid Training<br /><br />Competitive Wages<br /><br />Full Benefits (Medical, Dental, Vision, 401k and more)<br /><br />Paid Time Off<br /><br />Employee wellness and engagement programs<br /><br />Location Restrictions<br />TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.<br /><br />Work from Home Requirements<br /><br />Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps<br /><br />Minimum subscribed upload rate equal or exceeds 5.0 Mbps<br /><br />ISP must have no packet loss and ping under 50ms<br /><br />Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN<br /><br />Proof of internet speed required<br /><br />Clean and quiet workspace<br /><br />Responsibilities<br /><br />Handle and carefully respond to all customer inquiries<br /><br />Provide excellent customer service through active listening<br /><br />Work with confidential customer information and treat it sensitively<br /><br />Aim to resolve issues on the first call by being proactive<br /><br />Appropriately communicate with customers<br /><br />Calmly attempt to resolve and de-escalate any issues<br /><br />Escalate interactions when necessary and appropriate<br /><br />Track all call related information for auditing and reporting purposes<br /><br />Provide feedback on call issues<br /><br />Upsell if required<br /><br />Qualifications<br /><br />High School Diploma or equivalent.<br /><br />Minimum of 6 months of customer service experience.<br /><br />Must be 18 years of age or older.<br /><br />Ability to type at least 25 words per minute.<br /><br />Comfortable with desktop computer systems and have general knowledge of Windows-based systems.<br /><br />Customer service and/or sales experience preferred.<br /><br />College degree preferred but not required.<br /><br />Key Competencies<br /><br />Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.<br /><br />Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.<br /><br />Communication: Outstanding communication, listening, and analytical skills.<br /><br />Organizational Skills: Strong organizational and problem-solving skills.<br /><br />Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.<br /><br />Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.<br /><br />Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.<br /><br />Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.<br /><br />Equal Opportunity Employer<br />EOE/Disability/Vets.<br /><br />#J-18808-Ljbffr