Customer Service Representative

[Customer Service Rep / Remote] - Anywhere in U.S. / Competitive Hourly Pay / Medical-Dental-Vision / FSA-HSA / 401(k) retirement plan with matching / PTO / Parental Leave / Mental health support / Generous Employee discount / Tuition and career reimbursement - As a Senior Customer Service Associate, you will: Lead and mentor a team of customer service representatives to provide exceptional support to Wayfair customers; Monitor and analyze team performance, providing feedback and coaching to improve efficiency and customer satisfaction; Resolve complex customer issues and escalate when necessary to ensure timely resolution; Act as a liaison between customers and other departments to address and resolve any issues or concerns; Implement and maintain customer service policies and procedures to ensure consistency and high-quality service; Continuously assess and improve customer service processes to increase efficiency and effectiveness. Hiring Immediately >>