Customer Service Representative - New York

Customer Service Representative - New York<br />We’re passionate about delivering outstanding customer experiences that match the quality of our products.<br /><br />United States<br /><br />Digital<br /><br />Job Summary<br />We are looking for a passionate, dedicated, and customer-focused Customer Service Representative to join our growing team in New York. This is a unique opportunity to be the first customer service team member in our NYC office, playing a key role in building strong customer relationships and supporting our expansion in the American market.<br /><br />In this role, you will be the first point of contact for our customers — helping them with questions, resolving issues, and ensuring they have a smooth and positive experience with Db at every step of their journey. We are looking for someone who thrives in a fast-paced environment, takes ownership, and sees customer service as a powerful driver of sales and long-term customer loyalty.<br /><br />Key Responsibilities<br /><br />Deliver excellent customer support across email, chat, and phone channels.<br /><br />Provide accurate and timely information using the appropriate systems and tools.<br /><br />Handle customer complaints with empathy, offering effective solutions, and ensuring prompt follow-ups.<br /><br />Manage and process warranty claims and repairs in line with company policies.<br /><br />Collect and report recurring issues, offering insights to improve the customer journey and product experience.<br /><br />Work closely with internal teams (logistics, product, and eCommerce) to resolve customer-related challenges.<br /><br />Qualifications &amp; Skills<br /><br />Experience in customer service, preferably in eCommerce or consumer products.<br /><br />Strong communication skills in English, both written and verbal.<br /><br />Familiarity with CRM systems, customer support software, and eCommerce platforms, such as Gorgias and Shopify.<br /><br />Problem-solving mindset with the ability to stay calm under pressure.<br /><br />Organized, detail-oriented, and capable of handling multiple tasks at once.<br /><br />What We Offer<br /><br />The opportunity to work with a passionate and international team.<br /><br />A dynamic, fast-paced work environment where your input makes a real impact.<br /><br />Competitive compensation and benefits package.<br /><br />Employee discounts on Db products.<br /><br />A supportive culture that values work-life balance, with flexibility and understanding to help you perform your best both inside and outside of work.<br /><br />Location:<br /><br />New York, United States<br /><br />Employment Type:<br /><br />Permanent, full-time<br /><br />Application deadline:<br /><br />Applications will be reviewed on a rolling basis.<br /><br />Contact person:<br /><br />Siri Kipland Sundaker<br /><br />Application<br />Contact information<br /><br />First name*<br /><br />Last name*<br /><br />Email*<br /><br />Phone*<br /><br />Application<br /><br />CV*<br /><br />Click here to upload PDF<br /><br />By applying for this position, your data will be processed as per Hailey HR Privacy Policy<br /><br />#J-18808-Ljbffr