Customer Service Representative

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential<br /><br />Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.<br />We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.<br />Why You'll Want This Role<br /><br />Includes base pay<br /><br />— plus uncapped commission potential<br />Uncapped upside<br /><br />— Top performers earn $80,000+ yearly with commission<br />Fast commission payouts<br /><br />— 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends<br />Full benefits<br /><br />— Health, Dental, and Vision insurance, plus 401(k) with company match<br />Reliable time off<br /><br />— PTO after 90 days<br />Real growth path<br /><br />— Fast-track promotion opportunities in a recognition-based culture<br />What You'll Do<br /><br />Make high-volume outbound calls to warm and hot leads<br />Respond to inbound leads within minutes<br />Book roofing appointments for Sales Reps quickly and accurately<br />Keep CRM (ServiceTitan) records clean and up to date<br />Follow up relentlessly on unbooked or aged leads<br />Work closely with outside sales and installation teams<br />Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month<br />You'll Thrive Here If You're<br /><br />High-energy and competitive by nature<br />A strong, confident phone communicator<br />Motivated by a tracked, KPI-driven environment<br />Organized, detail-oriented, and self-motivated<br />A fast learner with strong follow-up discipline<br />Experienced in sales or home improvement — a plus, but not required<br />This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, let's win together.<br />Build a career with us at Gold Seal Roofing!<br /><br />#J-18808-Ljbffr