Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our patients and assisting with inquiries and concerns.<br />Responsibilities:<br /><br />Handle incoming calls, emails, and messages from patients with professionalism and empathy<br /><br />Schedule appointments and assist with patient service requests<br /><br />Provide accurate information about healthcare services<br /><br />Maintain detailed and accurate records of all patient interactions<br /><br />Collaborate with internal teams to resolve patient concerns and ensure timely follow-up<br /><br />Support a positive patient experience through clear and compassionate communication<br /><br />Qualifications:<br /><br />High school diploma or equivalent<br /><br />1-2 years of experience in customer service or a related field<br /><br />Excellent verbal and written communication skills<br /><br />Strong problem-solving and interpersonal skills<br /><br />Ability to work independently in a remote setting<br /><br />Proficiency with computers and communication tools<br /><br />Passion for helping others and providing high-quality service<br /><br />Skills:<br /><br />Proficient in Microsoft Office Suite<br />Knowledge of medical terminology is a plus<br />Ability to remain calm and professional in stressful situations<br />Team player with a positive attitude<br />Join a dedicated team focused on patient-centered care.<br /><br />#J-18808-Ljbffr