Customer Service Representative

Customer Service Representative<br /><br />Join our team at West Chelsea Veterinary! We're not just a veterinary hospital, we're a team guided by compassion, connection, and care. We're looking for a full-time customer service representative who will bring warmth, efficiency, and positive energy to our front desk.<br />Join our team in the center of Manhattan's vibrant West Chelsea neighborhood! At our hospital, we're proud to be part of a creative, compassionate community that truly values connection and care. We've earned the trust of our neighbors and their pets by building long-standing relationships rooted in respect, service, and care.<br />Why join West Chelsea Veterinary?<br />We treat every pet like familyand every team member like gold. While we take our work seriously, we never miss a chance to laugh, enjoy team lunches, and celebrate our successes together. It's a workplace where compassion, collaboration, and camaraderie thrive.<br />Our hospital blends modern medicine with heartfelt care. We offer wellness and preventive care, surgery, dentistry, diagnostics, and acupuncture, all delivered with empathy and excellence.<br />This role might be a great fit for you if you:<br />Love connecting with people and creating positive first impressions<br />Are organized, detail-oriented, and keep things running smoothly<br />Excel at multitasking and staying calm under pressure<br />Are confident using technology and managing patient records<br />Communicate clearly and compassionatelyespecially when pet parents are anxious<br />A supportive, team-focused environment where you can develop your skills and thrive both personally and professionally.<br />What we offer: We believe in supporting our team just as much as we support our clients. Here's what you can expect:<br />Competitive pay, based on experience<br />Medical, dental, vision, and life insurance<br />Free virtual mental healthcare services for household (13+)<br />Uniform allowance<br />Generous pet care discounts for your personal pets<br />Paid time off, floating holidays, parental leave, and military leave<br />A comprehensive employee assistance program (from finances to wellness and everything in between)<br />Access to Encore Vet Group's training, CE, and career development resources<br />401(k) retirement plan with up to 5% company match<br />This is more than just a job, it's your chance to be part of a team where your voice is heard, your skills are valued, and your impact genuinely matters. If you're looking for meaningful work in a supportive, purpose-driven environment, we'd love to meet you!<br />Join us in making every client feel at homeand every pet feel safe, loved, and cared for.<br />West Chelsea Veterinary is proud to be partnered with Encore Vet Group.<br />Pay range: USD $20.00 - USD $23.00/hr.<br /><br />