Customer Service Representative

We’re seeking a dedicated and detail-oriented<br /><br />Customer Service Representative<br /><br />to join our team. Reporting to the Communications Manager, this remote role is responsible for delivering accurate, timely, and high-quality support to customers across multiple communication channels. The Customer Service Representative ensures a positive customer experience through thorough documentation, effective coordination with internal teams, and the ability to adapt to evolving priorities.<br /><br />Key Responsibilities<br /><br />Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally<br /><br />Thoroughly and accurately document all customer accounts immediately after any action<br /><br />Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating.<br /><br />Assist with simple certificate requests and manage email inboxes<br /><br />Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service<br /><br />Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction<br /><br />Provide frontline feedback on recurring customer pain points to improve processes and AI responses<br /><br />Required to perform other duties as requested, directed, or assigned<br /><br />Requirements and Qualifications<br /><br />High school diploma or equivalent required<br /><br />2+ years’ experience in customer service, preferably in a call center or service-focused environment<br /><br />Ability to obtain andmaintaina Property &amp; Casualty (P&amp;C) insurance license<br /><br />Ability to adapt to changing customer needs and multiple communication channels<br /><br />Strong problem-solving skills to troubleshoot issues before escalation<br /><br />Strong written and verbal communication skills<br /><br />Proficiency with common customer service software and systems, such as CRM tools<br /><br />Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently<br /><br />Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines<br /><br />Perks<br /><br />Health, dental, and vision plans<br /><br />Amazing work-life balance with 4 weeks of Paid Time Off<br /><br />10 Paid Company Holidays with 2 floating holidays<br /><br />401K Programs with employer match<br /><br />Personal assistance programs for support in a healthy personal and work life<br /><br />Why Veracity?<br />Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:<br /><br />Engage in groundbreaking projects that are reshaping the insurance landscape<br /><br />Collaborate with a group of dedicated, like-minded professionals<br /><br />Experience a culture that prioritizes growth and development<br /><br />Compensation Range: $18/hr during training; $20/hr upon successful completion of licensing and training<br />We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.<br /><br />If you need accommodation, please let us know during the interview process.<br /><br />#J-18808-Ljbffr