Customer Service Representative

Customer Service Representative (Print Production &amp; Front Desk Coordinator)<br /><br />About ABC Imaging<br />ABC Imaging is a global<br /><br />printing and visual communications company , providing<br /><br />one‑stop visual solutions<br /><br />to Fortune 500 clients worldwide. With locations in the USA, London, Dubai, and Shanghai, we deliver end‑to‑end<br /><br />print production, graphics, and media services<br /><br />on a global scale.<br /><br />Job Overview<br />We are seeking a detail‑oriented and customer‑focused<br /><br />Customer Service Representative<br /><br />to join our print production team. This role serves as the key link between clients and production, ensuring all<br /><br />print jobs, specifications, and deadlines<br /><br />are accurately managed from intake through completion.<br /><br />The ideal candidate has experience in<br /><br />print production, prepress, or customer service within a graphics or printing environment .<br /><br />Key Responsibilities<br /><br />Monitor and process incoming<br /><br />print jobs via email, production bins, and front counter intake<br /><br />Accurately<br /><br />code and log customer tickets<br /><br />according to company guidelines and production workflows<br /><br />Serve as the primary point of contact for<br /><br />client inquiries, job specifications, deadlines, and budgets<br /><br />Communicate job requirements clearly to production teams, including<br /><br />operators and prepress staff<br /><br />Review incoming job details to ensure<br /><br />accuracy, completeness, and print readiness<br /><br />Follow up with clients regarding<br /><br />file issues, production questions, and scheduling updates<br /><br />Track jobs through completion and ensure proper<br /><br />job closure, delivery, and shipment logging<br /><br />Provide professional<br /><br />front desk and phone support<br /><br />to clients and internal teams<br /><br />Maintain a clean, organized, and efficient<br /><br />reception and production intake area<br /><br />Manage<br /><br />office and production supplies inventory<br /><br />Support production staff with<br /><br />administrative and workflow assistance<br /><br />as needed<br /><br />Perform additional duties as assigned by management<br /><br />Qualifications<br /><br />Strong<br /><br />organizational skills and exceptional attention to detail<br /><br />Experience in<br /><br />customer service, print production, prepress, or graphics environment<br /><br />preferred<br /><br />Working knowledge of<br /><br />offset printing, digital printing, and production workflows<br /><br />Familiarity with<br /><br />prepress processes and file preparation standards<br /><br />Strong<br /><br />problem‑solving and solutions‑oriented mindset<br /><br />Excellent<br /><br />verbal and written communication skills<br /><br />Ability to multitask in a<br /><br />fast‑paced, deadline‑driven production environment<br /><br />Proficiency in<br /><br />Microsoft Office (Word, Excel, Outlook)<br /><br />Experience with<br /><br />graphics applications (Adobe Creative Suite preferred)<br /><br />is a plus<br /><br />#J-18808-Ljbffr