Customer Service Representative

Supporting one of the world's leading automotive brands, the remote Michigan Licensed Customer Service Representative will manage high-volume inbound and outbound calls, assist customers with after-sales concerns, and document interactions accurately while working in a structured contact center environment.<br />Key responsibilities<br /><br />Provide timely and accurate solutions through various communication channels including phone, chat, and email<br />Utilize web-based tools and internal systems to research customer inquiries and manage cases from start to resolution<br />Document each customer interaction clearly and accurately to ensure compliance and quality standards<br /><br />Required qualifications<br /><br />Must be a Michigan resident with a high school diploma or equivalent<br />At least 3 years of customer service experience in roles such as call center, retail, or hospitality<br />Ability to pass a pre-employment background check and drug screen<br />Availability to work shifts within Monday-Saturday, 8 a.m. - 9 p.m. Eastern time<br />Comfortable with a structured remote work environment, including a distraction-free workspace and high-speed internet