Customer Service Representative - Remote

Overview<br /><br />Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.<br />Employer Industry: Pharmacy Services<br />Why Consider This Job Opportunity<br /><br />Salary up to $13.50 per hour<br />Flexible schedule in a 24/7 environment, accommodating weekends and holidays<br />Opportunity to work remotely from anywhere in the United States<br />Engage in a role that emphasizes accuracy and efficiency in customer service<br />Contribute to the healthcare industry by assisting patients with their insurance verification needs<br />What To Expect (Job Responsibilities)<br /><br />Verify patient insurance benefits, managing a target volume of at least 8 cases per hour<br />Conduct outbound and inbound calls with patients, healthcare professionals, and insurance carriers<br />Meet daily productivity and quality targets to ensure alignment with Service Level Agreements (SLAs)<br />Maintain high attention to detail and analytical accuracy while navigating multiple software programs and screens simultaneously<br />Deliver excellent customer service by ensuring complex prescription orders are processed accurately and efficiently<br />What Is Required (Qualifications)<br /><br />Background in Customer Service, BPO, Call Center, or Healthcare Operations<br />Strong verbal and written English communication skills<br />Excellent problem-solving abilities and adaptability<br />Computer literate with multitasking capabilities across different platforms while on live calls<br />Ability to work in a flexible 24/7 environment, including weekends and holidays<br />How To Stand Out (Preferred Qualifications)<br /><br />Experience in a similar role within the healthcare or pharmacy services sector<br /><br />#J-18808-Ljbffr