Customer Service Representative

Future Opening: Customer Service Representative<br /><br />Represent the Company in a professional and courteous manner in all interactions with client/patients.<br />Route client/patient referrals to the appropriate department or individual(s) in the Company.<br />Communicate client information necessary to schedule home medical equipment services.<br />Determine correct resolution to client complaints; take corrective action, and monitor results.<br />Prepare and secure Certificates of Medical Necessity (CMNs).<br />Establish and maintain client records.<br />Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and client/patients for all products and services delivered; maintain accurate billing records.<br />Participate in surveys conducted by authorized inspection agencies.<br />Participate in the Company's Performance Management program as requested by the Performance Management Coordinator.<br />Participate in Company committees when requested.<br />Pursue continuing education programs appropriate to job responsibilities.<br />Perform other duties as assigned by CSR Manager.<br />Referral code from a current employee If no code provided, add their name instead.<br />#J-18808-Ljbffr