Customer Service Representative Job in Aberdeen, Washington (Onsite)

Company:<br /><br />UnitedHealth Group (Optum Insight)<br />City:<br /><br />Aberdeen, Washington<br />Job Type:<br /><br />Full-time<br />Experience Level:<br /><br />Entry Level to Mid-Level<br />Salary:<br /><br />$16 – $29 per hour<br />Deadline:<br /><br />Not stated<br />Status:<br /><br />Open<br />JOB OVERVIEW<br /><br />UnitedHealth Group is hiring a<br /><br />Customer Service Representative<br /><br />to join its Optum Insight team in<br /><br />Aberdeen, Washington .<br />This is a full-time onsite position for candidates who enjoy helping people while working in the healthcare industry.<br />The successful candidate will support insurance authorization processes, verify patient insurance eligibility, communicate with healthcare providers, and help resolve account-related issues.<br />The role also involves occasional interaction with patients and close coordination with hospital departments.<br />Advertisment<br />Employees work Monday through Friday during normal business hours, with occasional overtime when required.<br />New hires receive two weeks of paid on-the-job training to help them understand the systems and daily responsibilities.<br />This opportunity is suitable for individuals who already have healthcare authorization or insurance verification experience and want to build a long-term career with one of the largest healthcare organizations in the United States.<br />COMPANY OVERVIEW<br /><br />UnitedHealth Group is one of the world’s largest healthcare and health insurance companies, serving millions of individuals through its healthcare services and technology businesses.<br />Optum Insight, one of its major divisions, focuses on improving healthcare data, simplifying administrative processes, and helping healthcare providers deliver better patient care.<br />The company has built a strong reputation for investing in technology, employee development, healthcare innovation, and customer service.<br />It offers career growth opportunities, comprehensive employee benefits, retirement programs, and professional training for employees across many departments.<br />JOB RESPONSIBILITIES<br /><br />Verify patient insurance eligibility.<br />Obtain insurance pre-authorizations.<br />Communicate with insurance carriers.<br />Research and resolve authorization issues.<br />Coordinate daily with hospital departments.<br />Assist patients with account-related questions.<br />Update customer records accurately.<br />Use company systems to process healthcare information.<br />Complete assigned administrative duties.<br />Follow company policies and compliance standards.<br />JOB REQUIREMENTS<br /><br />High School Diploma, GED, or equivalent experience.<br />Must be at least 18 years old.<br />At least 1 year of healthcare authorization experience.<br />Experience with patient registration and insurance verification.<br />Comfortable using Windows computers and learning new software.<br />Ability to work full-time onsite in Aberdeen, Washington.<br />Available Monday to Friday between 8:00 AM and 5:00 PM PST.<br />Willing to work occasional overtime.<br />Good written and verbal communication skills.<br />Customer service experience is preferred.<br />Healthcare billing or insurance processing experience is an advantage.<br />Experience using insurance websites is beneficial.<br />Basic Microsoft Excel skills, including sorting, filtering, and editing data.<br />Must pass a pre-employment drug test.<br />Eligible to work under company employment requirements.<br />Benefits may include:<br /><br />Competitive hourly pay.<br />Paid training.<br />Retirement savings with 401(k).<br />Employee recognition programs.<br />Stock purchase opportunities.<br />Paid time off.<br />INDUSTRY CONTEXT<br /><br />Healthcare customer service continues to be one of the most stable career sectors because medical services are always needed.<br />Customer service professionals in healthcare help patients receive the care they need while supporting hospitals and insurance providers.<br />Working in this industry allows employees to develop valuable administrative, communication, and healthcare knowledge that can lead to future career growth.<br />While healthcare can sometimes be fast-paced, it also provides meaningful work that helps improve patient experiences every day.<br />WORK ENVIRONMENT<br /><br />This position is fully onsite at UnitedHealth Group’s Aberdeen office.<br />Employees work in a professional office environment using modern computer systems and healthcare software.<br />The role involves regular collaboration with insurance companies, healthcare providers, hospital staff, and patients.<br />Employees receive structured training, ongoing support, and opportunities to grow within a large organization.<br />The work environment values professionalism, teamwork, accuracy, and customer care.<br />SALARY AND SALARY INSIGHT<br /><br />Salary:<br /><br />$16.00 – $29.00 per hour<br />The pay range is competitive for customer service positions within the healthcare industry in Washington State.<br />Actual pay depends on experience, education, certifications, and local market conditions.<br />Healthcare customer service positions often offer stronger long-term benefits and career advancement opportunities than similar customer service roles in other industries.<br />JOB STATUS<br /><br />Open<br /><br />#J-18808-Ljbffr