Customer Service Representative

Location: Remote (Available to USA residents Only)<br />New England Design &amp; Construction, is looking to hire a Customer Service Representative who is authorized to work in the United States.<br />Responsibilities<br /><br />Customer Interaction:Act as the first point of contact for customers, responding to inquiries about products, services, orders, and other customer-related issues<br />Problem Resolution:Accurately and efficiently address customer issues, providing solutions and escalating complex problems to appropriate teams when necessary.<br />Record Keeping:Maintain accurate records of customer interactions, notes, and resolutions in the company's CRM system.<br />Communication:Communicate clearly and professionally with customers, building rapport and ensuring a positive customer experience.Process Orders/Transactions:Process orders, payments, and other relevant transactions accurately and efficiently<br />Gather Feedback:Collect customer feedback and provide insights to product/service improvement teams to enhance the customer experience.<br />Skills and Requirements<br /><br />Customer Service Skills:Excellent communication (verbal and written), active listening, and empathy skills to handle customer inquiries and complaints professionally.<br />Problem-Solving Skills:Ability to identify and resolve customer issues effectively and efficiently, escalating complex issues as needed.<br />Basic Technical Knowledge:Basic understanding of relevant company products, services, and support processes.<br /><br />#J-18808-Ljbffr