Sales & Service Representative

**Job Purpose** The Sales &amp; Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales &amp; Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales &amp; Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance. **Key Duties &amp; Responsibilities**<br /><br />Individual must be able to perform the essential duties with or without reasonable accommodation.* Identify and actively pursue sales opportunities to contribute to overall sales growth.* Verify the on-time shipping/delivery status of pending inbound and outbound shipments.* Communicate status proactively with the customer and adjust product sourcing efforts if needed.* Proactively respond to customers’ needs and concerns with options by using a problem-solving approach.* Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.* Reference customer processing guides and other tools/resources to maintain.* Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.* Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.**Skills &amp; Abilities*** Competent in the use of computers and software applications.<br /><br />Ability to communicate and promote ideas and transfer detailed knowledge to others.Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.<br /><br />familiarity with customer preferences/processesConsult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.**Required Experience**<br /><br />One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.<br /><br />Ability to effectively present information in one-on-one and small group situations.<br /><br />### Comprehensive Benefits**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.<br />#J-18808-Ljbffr